Shipping costs will apply, and will be added at checkout.
It depends on where you are. Orders processed in Singapore will take 2-4 business days to arrive. Overseas deliveries can take anywhere from 8-15 business days (Standard) or 3-5 working days (Express), and are subjected to further delays due to the current COVID-19 situation. Delivery details will be provided in your confirmation email.
As soon as your order is fulfilled, you’ll receive a confirmation shipping email titled “Your order is on the way”. You will then be able to track your order through the tracking link on the email.
If you have yet to receive the email, not to worry! Your order will usually take around 1-3 working days to be dispatched.
*Please note that tracking information can take around 24-48 hours to update after dispatch.
Returns & Refunds
We regret to inform that no returns or exchanges are allowed due to hygiene concerns, as the mask is a highly sensitive product - we seek your kind understanding on this.
If your item is defective, damaged or not what you ordered: Please do reach out to us within 7 working days after receipt of your product. We'll not be able to provide any form of remedy (i.e. refunds and/or replacements) beyond this timeline.
Please also note that we will require photo evidence to verify your issue before any remedy can be provided.
NOTE: The suggested age group for the various sizes below is a guideline based on the general population. As every individual's face shape and size is unique, we would advise you to check the dimensions on the sizing chart here and select a size that is most suitable for the wearer's face for a more well-informed decision.
As a general guideline:
Size 1: Infants
Size 2: Toddlers/Petite Adults
Size 2+: Petite Adults/Standard Adult with Smaller Face Size
Size 3: Standard Adult with Average Face Size
Size 4: Standard Adult with Large Face Size
Size 5: Standard Adult with Larger Face Size
*Customers who purchase the wrong size will not be entitled to a refund/exchange due to the sensitivity of the product. Please follow our sizing chart closely to avoid sizing issues.
Note: We strongly advise you to wash your mask before your first use.
How to Wash Your Masks:
(Washing instructions will also be provided with your mask)
1. Wash the mask with a neutral detergent
2. Gently scrub the inner and outer layer. Avoid any aggressive rubbing or pulling movements that may damage the fabric.
3. Rinse thoroughly with water until no more suds.
4. Gently wring your mask to squeeze out excess water
5. Hang indoors to dry
*Wires do not have to be taken out when washing
A general guideline will be 100 washes.
Yes, but it should be done only at low temperatures, at a maximum of 40 degrees celsius.
Ironing the masks at high temperatures might damage the fabric.
We recommend to swap out the wire when it is no longer able to provide a good fit for the wearer due to wear and tear.
Our mask is able to repel water droplets (eg, from someone's sneeze) ONLY when the interior layer of the mask is dry.
We would hence strongly advise you to swap out your mask if the interior layer is wet.
A filter is not needed in most low-risk situations, as long as wearers adhere to safe-distancing guidelines. However, customers looking for fine particle protection can purchase a PM2.5 filter and slot it into the filter pocket on our mask.